Thank you to everyone who participated in our recent feedback survey. The results will help the doctors and staff to provide an improved service to our patient community!
We’ve listened to your feedback.
As a result, we have taken the following actions in order to make improvements to patient care where you feel it would be most useful.
| What you told us | Changes we’re making |
| Difficult to see doctor of choice for on the day appointments. | Creating more availability for doctors to have specific appointment slots available for that day |
| Waiting times can be long | Customise more appointments that require longer appointment times eg. mental health care plans, 6 week vaccinations.
We are calling patients who have not arrived by 5 mins after their appointment time to try improve on-time check-in. We have made a note on the booking platform that standard appointments are up to 15mins, and to call the practice if a longer appointment is required for complex/multiple issues |
| Treatment by staff | Further training/education of reception staff to improve service and attentiveness |