Patient Information

*** PHONE CONSULTS:

Due to the current COVID-19 outbreak, we are offering Phone Consultations if you are unable or do not wish to come in person. Please click here to read our News Post for more information.

*** IN-PERSON CONSULTS: 

BULK-BILLING is available Monday to Friday, before 5pm, for:

• Children<16yrs, and
• Commonwealth Pensioner/Health care care holders, and
• All other patients with GP Registrar (currently Dr Inkeri D’Arcy-Clarke)

GAP FEES apply for all other consultations:

• Non-concession patients with our Specialist GPs ($40 gap fee) (Dr Owen Kwon, Dr Helen Kwon, Dr Amy Huynh, Dr Ming Zeng)
• After-hours consultations (5pm-6pm Mon-Fri, or Saturday) for Children/Concession card holders ($20 gap fee)

Nurse appointments (eg. Flu vax) are BULK-BILLED (all times). Please call Reception for a Nurse appointment

Click here for full details of Medicare Fees Policy

PAYMENT METHOD

Please note that any applicable fees are payable at the time of consultation.

Full consultation fees must be paid first (Credit/Debit/Cash), with the Medicare rebate processed immediately afterwards.

•  eg. Standard consultation for non-concession patient: $78.20 full fee, minus $38.20 Medicare rebate = $40.00 out-of-pocket gap

Medicare rebates can be processed on-the-spot (Medicare Easyclaim) to a Debit card (Savings/Cheque account), or to your bank account registered with Medicare

MEDICARE SAFETY NET

Did you know you can register as a family for the Extended Medicare Safety Net? This allows you to reach the safety net threshold sooner.

Once you have reached the Extended Medicare Safety Net, you will receive back 80% of all gap fees for the rest of the calendar year, in addition to the usual Medicare rebate.

• eg. Standard consultation for non-concession patient: $78.20 full fee, minus $70.20 Medicare rebate = $8.00 out-of-pocket gap only

https://www.humanservices.gov.au/individuals/services/medicare/medicare-safety-nets

NON-MEDICARE:

• Patients without a valid Medicare card, or
• Consultations where no Medicare rebate is available (eg. employment-related medical reports, Worker’s compensation injuries)
•  Click here for Private Consultation Fees List 2020

Please contact Reception for more details

New patients are most welcome to our practice. Please fill in the attached New Patient Registration Form and bring it with you to your first appointment. Please arrive 5 minutes prior to your appointment time to allow for registration

Results Policy

Please make a follow-up appointment with the doctor to discuss all results. Unfortunately we are unable to give results over the phone (unless pre-arranged with the doctor)

Missed Appointments Policy

You may call to cancel your appointment at any time prior to the appointment time. However non-attendance to an appointment (without prior notice of cancellation) will incur a $30.00 fee. This may be waived (at the doctor’s discretion) if there have not been any previous missed appointments.

Privacy Policy

We value your privacy – it is our policy to maintain the security of your health information at all times and to ensure that this information is only available to authorised staff. Our full Privacy Policy is available on request at the Reception desk.

Communications Policy

You can contact us by phoning during surgery hours and our reception staff will assist with your enquiry. For emergencies, please dial 000.

Zero Tolerance Policy

Our practice has a zero tolerance policy for any form of aggressive, threatening or intimidating behaviour (verbal, physical or other) towards any member of staff or other patients.

Any person acting in an aggressive or intimidating manner:

• in person – will be asked to leave the premises immediately, or
• on the phone – the phone call will be ended immediately

Subsequently, our practice may no longer provide any further medical care to any person who has engaged in any form of aggressive or intimidating behaviour. In this situation, medical records will be transferred to another medical practitioner nominated by the patient to ensure continuity of patient care.

Complaints 

If you are concerned with the service you receive, we are keen to hear about it. Please contact us to discuss your concerns with the Practice Manager.

If your issue remains unresolved after this, you may contact the NSW Health Care Complaints Commission on 1800 043 159.

We provide child health checks and immunisation, at 6 weeks, 4 months, 6 months, 12 months, 18 months, and 4 years, according to the NSW Immunisation Schedule 

We also provide additional vaccinations which are recommended by the Australian Immunisation Handbook guidelines, but are not funded by the Australian or NSW Government. Click here for more details

We are an Authorised Yellow Fever Vaccination Centre (Government accredited), and also provide Travel health advice and vaccinations.

• The Sydney Children’s Hospitals Network Fact sheets – https://www.schn.health.nsw.gov.au/parents-and-carers/fact-sheets
• Royal Children’s Hospital Melbourne –http://www.rch.org.au/kidsinfo/
• Raising Children network – http://raisingchildren.net.au/

• Immunise Australia – http://www.immunise.health.gov.au/

• Andrology Australia – https://www.andrologyaustralia.org/

• Smart Traveller – http://smartraveller.gov.au/
• CDC – http://wwwnc.cdc.gov/travel

• Planning Ahead Tools – http://planningaheadtools.com.au/

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• Allergy – http://www.allergy.org.au/patients/information
• Diabetes Australia – https://www.diabetesaustralia.com.au/
• Asthma Australia – http://www.asthmaaustralia.org.au/
• Cancer Council – http://www.cancer.org.au/
• Heart Foundation – http://heartfoundation.org.au/
• Kidney Health Australia – http://www.kidney.org.au/

• Lifeline – https://www.lifeline.org.au/
• Beyond Blue – https://www.beyondblue.org.au/
• Black Dog Institute – http://www.blackdoginstitute.org.au/

• Get Healthy NSW – http://www.gethealthynsw.com.au/
• Quit Smoking – http://www.quitnow.gov.au/

• Pregnancy and Food Safety – http://www.foodauthority.nsw.gov.au/foodsafetyandyou/life-events-and-food/pregnancy
• The Royal Women’s Hospital Factsheets – https://www.thewomens.org.au/health-information/fact-sheets/
• Jean Hailes – https://jeanhailes.org.au/health-a-z