Patient Information

Patient Information

Fees

GP CONSULTS for Medicare-rebatable consultations (Face-to-Face and Telehealth):

The GPs at North Ryde Medical Centre have a mixed-billing fee policy.

All the GPs have indicated the following schedule as a guide, however please note that all billing is at each independent doctor’s discretion and may vary depending on the doctor, and the type and duration of the consultation. Please contact Reception or ask your Doctor for full details.

 

Full consultation fee is payable first, then any applicable Medicare rebate can be processed afterwards. The out-of-pocket gap is listed below:

* (please note Commonwealth Seniors Health Card is not eligible for Concession rates, however is eligible for a reduced Extended Medicare Safety Net)

Nurse appointments (with Doctor supervision) (eg. Flu vax) are BULK-BILLED. Please call Reception for a Nurse appointment.

 

A Missed Appointment Fee of $55.00 (incl. GST) applies if you do not attend a booked appointment (or answer a booked Telehealth appointment).

 

PAYMENT METHOD

Please note that any applicable fees are payable to the doctor/allied health practitioner at the time of consultation.

Full consultation fee is payable first (Credit/Debit/Cash), then any applicable Medicare rebate can be processed by Reception afterwards.

  •  eg. Standard consultation (<20mins) for non-concession patient: $95.90 full fee, less $43.90 Medicare rebate = $52.00 out-of-pocket gap
  • A surcharge of 1.5% is applicable for credit card payments for in-practice consultations (no surcharge for debit card), and 1.7% for credit & debit card payments for telehealth consultations.

Medicare rebates can be paid directly to your bank account registered with Medicare, or be processed via Medicare Easyclaim to a physical Debit card (Savings/Cheque account).

 

MEDICARE SAFETY NET

Did you know you can register as a family for the Extended Medicare Safety Net? This allows you to reach the safety net threshold sooner!

Once you have reached the Extended Medicare Safety Net, you will receive back an additional 80% of the out-of-pocket gap fees (in addition to the usual Medicare rebate) for the rest of the calendar year.

  • eg. Standard consultation for non-concession patient: $95.90 full fee, minus $85.50 Medicare rebate = $10.40 out-of-pocket gap

Further information: Extended Medicare Safety Net – Services Australia

 

NON-MEDICARE GP CONSULTS:

  • Patients without a valid Medicare card, or
  • Consultations where no Medicare rebate is available (eg. employment or
    insurance-related medical reports, Worker’s compensation injuries etc.)

Please contact Reception for more details on fees for non-Medicare consultations

 

ALLIED HEALTH PRACTITIONER CONSULTS:

  • Please contact Reception for details of appointment fees for Allied Health practitioners

 

*** Please note that all the Doctors and Allied Health practitioners operate as independent practitioners/entities at the North Ryde Medical Centre facility under their own ABN and set their own fee schedules. North Ryde Medical Centre does not maintain any control over each independent practitioner’s clinical or operational practices.

Appointments

All the GPs at North Ryde Medical Centre operate on an appointment-basis.

Standard consultations are up to 15 minutes.

Please inform the Receptionist if the consultation is for a Childhood Scheduled Immunisation, so an appointment can be made with both the GP and the Practice Nurse.

 

GP Appointment Types

  • Face-to-face

  • Video telehealth

  • Phone telehealth

 

Please request a Long consultation (30 minutes) for the following:

  • Complex or multiple issues

  • Employment-related medical examinations

 

Appointments can be booked via:

  • Book Online

  • Phone: (02) 8999 3393

  • Smartphone App (AMS Connect)      logo_app_store  logo_google_play

 

Opening Hours

Monday to Friday

8.00 am – 6.00 pm

Saturday & Sunday

8.00 am – 12.00 pm

Public Holidays

Closed

 

Home Visits

Home Visits may be requested for existing, regular patients living within 1.5km of North Ryde Medical Centre, for issues that necessitate a home visit, and at the sole discretion of the doctor. An out-of-pocket gap fee applies. Please contact Reception for more details.

 

Communication Assistance

If you require assistance with communication (eg. translator), please notify Reception upon arrival. A phone interpreter may be available.

If you require an Auslan sign language interpreter during your appointment, a booking can be made online at http://www.nabs.org.au/ or by phone 1800 246 945.

New Patients

New patients are most welcome to see the GPs and Allied Health Practitioners consulting at North Ryde Medical Centre. Please fill in the New Patient Registration Form during the online booking process, or via the link in the SMS sent after your appointment has been confirmed.

Please arrive 5-10 minutes prior to your appointment time to allow for registration time.

 

(Please note that Dr Herim Kwon is currently not taking new patients.)

Policies

Results Policy

Some patients may receive a secure SMS advising that recent test results were normal and no further action is required at this time.

However, please make a follow-up appointment with the doctor if:

– you receive a secure SMS advising the doctor would like to discuss results, or

– you still have ongoing symptoms/concerns despite normal results, or

– the doctor previously advised that further investigation would be required anyway.

Unfortunately Receptionists are not able to give results to patients (unless pre-arranged with the doctor).

 

Missed Appointments Policy

You may call to cancel your appointment at any time prior to the start of the appointment time. However non-attendance to an appointment (or not answering a booked telehealth consultation) without prior notice of cancellation will incur a fee (currently $50.00 but subject to change).

 

Privacy Policy

Your privacy is of utmost value – it is the policy of all health practitioners and staff to maintain the security of your health information at all times and to ensure that this information is only available to authorised persons.

The full Privacy Policy is available here.

 

Communications Policy

Appointments can be made online via our website or through our Automed booking app downloaded on your smartphone. Please make an appointment with your doctor to discuss your private medical matters. Receptionists cannot release confidential information over the phone.

However if you prefer our friendly receptionists are available to take your call and assist with your enquiry. We endeavour to resolve the enquiry as soon as possible (within 1 business day), but if it requires input from a doctor it may take longer depending on the doctor’s scheduled work date.
The nature of communication will be triaged and any urgent matters will be dealt with appropriately.

 

Artificial Intelligence (AI) Transcription Software Use

Some of the GPs use AI transcription software during consultations. Specific consent will be requested from the patient for use of AI transcription, however please inform the doctor if you do not consent for the use of AI transciption software.

Click here to link to the Patient Information page for Lyrebird Health which provides the AI transcription software for the GPs in the practice.

 

Zero Tolerance Policy

North Ryde Medical Centre staff and health care practitioners have a zero tolerance policy for any form of aggressive, threatening or intimidating behaviour (verbal, physical or other) towards any member of staff or other patients.

Any person acting in an aggressive or intimidating manner:

  • in person – will be asked to leave the premises immediately, or
  • on the phone – the phone call will be ended immediately

Subsequently, the practitioners may no longer provide any further health care to any person who has engaged in any form of aggressive or intimidating behaviour. In this situation, medical records will be transferred to another health care practitioner nominated by the patient to ensure continuity of patient care.

 

Complaints 

If you are concerned with the service you receive, we are keen to hear about it, and we can assist with passing on your feedback/complaint to the relevant health care practitioner. Please contact us to discuss your concerns with the Practice Manager of North Ryde Medical Centre or the individual health care practitioner.

If your issue remains unresolved after this, you may contact the NSW Health Care Complaints Commission on 1800 043 159.

Immunisation

The GPs provide child health checks and immunisation, at 6 weeks, 4 months, 6 months, 12 months, 18 months, and 4 years, according to the NSW Immunisation Schedule 

The GPs can also provide additional vaccinations which are recommended by the Australian Immunisation Handbook guidelines, but are not funded by the Australian or NSW Government. Please consult with a GP to discuss further.

The GPs are Government-accredited to provide Yellow Fever vaccinations, and can provide other Travel health advice and required vaccinations.

Useful Resources

The following links provide useful, generic information. Please discuss with your doctor how this information relates to your personal health.

COVID-19

Child Health

Contraception / Sexual Health

Pregnancy & Breastfeeding

Women's Health

Men’s Health

Immunisation

Travel

Chronic disease

Mental Health

Preventative Health & Lifestyle