Patient Information

MEDICARE BULK-BILLING (no out-of-pocket gap fees) is available for standard consultations Monday to Friday before 5pm .

Medicare Gap fees apply for the following consultations:

• Monday to Friday from 5pm onwards
• Saturday
• Procedures (eg. skin biopsies/excisions, wound laceration repair etc)

• Click here for Saturday & Evenings Fees List 2019-2020

• Medicare rebates can be processed On-the-spot (Medicare Easyclaim) to a Debit card (Savings/Cheque account), or to your bank account (if registered with Medicare)

Non-Medicare:

• Patients without a valid Medicare card
• Consultations where no Medicare rebate is available (eg. employment-related medical reports, Worker’s compensation injuries)
•  Click here for Private Consultation Fees List 2019

Please contact Reception for more details

New patients are most welcome to our practice. Please fill in the attached New Patient Registration Form and bring it with you to your first appointment. Please arrive 5 minutes prior to your appointment time to allow for registration

Results Policy

Please make a follow-up appointment with the doctor to discuss all results. Unfortunately we are unable to give results over the phone.

Missed Appointments Policy

You may call to cancel your appointment at any time prior to the appointment time. However non-attendance to an appointment (without prior notice of cancellation) will incur a $30.00 fee. This may be waived (at the doctor’s discretion) if there have not been any previous missed appointments.

Privacy Policy

We value your privacy – it is our policy to maintain the security of your health information at all times and to ensure that this information is only available to authorised staff. Our full Privacy Policy is available on request at the Reception desk.

Communications Policy

You can contact us by phoning during surgery hours and our reception staff will assist with your enquiry. For emergencies, please dial 000.

Zero Tolerance Policy

Our practice has a zero tolerance policy for any form of aggressive, threatening or intimidating behaviour (verbal, physical or other) towards any member of staff or other patients.

Any person acting in an aggressive or intimidating manner:

• in person – will be asked to leave the premises immediately, or
• on the phone – the phone call will be ended immediately

Subsequently, our practice may no longer provide any further medical care to any person who has engaged in any form of aggressive or intimidating behaviour. In this situation, medical records will be transferred to another medical practitioner nominated by the patient to ensure continuity of patient care.

Complaints 

If you are concerned with the service you receive, we are keen to hear about it. Please contact us to discuss your concerns with the Practice Manager.

If your issue remains unresolved after this, you may contact the NSW Health Care Complaints Commission on 1800 043 159.

We provide child health checks and immunisation, at 6 weeks, 4 months, 6 months, 12 months, 18 months, and 4 years, according to the NSW Immunisation Schedule 

We also provide additional vaccinations which are recommended by the Australian Immunisation Handbook guidelines, but are not funded by the Australian or NSW Government. Click here for more details

We are an Authorised Yellow Fever Vaccination Centre (Government accredited), and also provide Travel health advice and vaccinations.

• The Sydney Children’s Hospitals Network Fact sheets – https://www.schn.health.nsw.gov.au/parents-and-carers/fact-sheets
• Royal Children’s Hospital Melbourne –http://www.rch.org.au/kidsinfo/
• Raising Children network – http://raisingchildren.net.au/

• Immunise Australia – http://www.immunise.health.gov.au/

• Andrology Australia – https://www.andrologyaustralia.org/

• Smart Traveller – http://smartraveller.gov.au/
• CDC – http://wwwnc.cdc.gov/travel

• Planning Ahead Tools – http://planningaheadtools.com.au/

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• Allergy – http://www.allergy.org.au/patients/information
• Diabetes Australia – https://www.diabetesaustralia.com.au/
• Asthma Australia – http://www.asthmaaustralia.org.au/
• Cancer Council – http://www.cancer.org.au/
• Heart Foundation – http://heartfoundation.org.au/
• Kidney Health Australia – http://www.kidney.org.au/

• Lifeline – https://www.lifeline.org.au/
• Beyond Blue – https://www.beyondblue.org.au/
• Black Dog Institute – http://www.blackdoginstitute.org.au/

• Get Healthy NSW – http://www.gethealthynsw.com.au/
• Quit Smoking – http://www.quitnow.gov.au/

• Pregnancy and Food Safety – http://www.foodauthority.nsw.gov.au/foodsafetyandyou/life-events-and-food/pregnancy
• The Royal Women’s Hospital Factsheets – https://www.thewomens.org.au/health-information/fact-sheets/
• Jean Hailes – https://jeanhailes.org.au/health-a-z