Thank you to everyone who participated in our recent feedback survey. The results will help the doctors and staff to provide an improved service to our patient community!
We listened to your feedback.
As a result, we have taken the following actions in order to make improvements to patient care where you feel it would be most useful.
|What you told us
|Changes we’re making
|Difficult to see doctor of choice for on the day appointments.
|Creating more availability for doctors to have specific appointment slots available for that day
|Waiting times can be long
|Customise more appointments that require longer appointment times eg. Cervical smears, mental health care plans, 6 week vaccinations
|Booking platform has not been user friendly for some patients
|Reviewing our booking platform company options to optimise patient experience online.